Return & Refunds Policy

Return and Refund Policy

At 78salonspt.Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we are here to help. Our Returns & Refunds Policy outlines the procedures and instructions for returning eligible items and requesting a refund.

30-day return policy:
We offer a 30-day return period from date of purchase on most products. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Eligibility criteria for returns:
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Certain products, such as software, gift cards, and downloadable products, are exempt from returns.

Return procedure:
To initiate a return, please contact our customer service team within 30 days of receiving your order. Our team will guide you through the return process, including providing you with a return authorization (RMA) number and instructions for shipping the item back to us.

Refund process:
Once your return is received and inspected, we will send you an email notification to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days, depending on the provider’s policy your payment service.

Return shipping:
You will be responsible for paying your own shipping costs when returning the item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund amount.

Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We may request photographic evidence of damage or defects to expedite the process.

Contact us:
If you have any questions about our Returns and Refunds Policy, please contact us at [email protected].

Update policy:
We reserve the right to update our Returns and Refunds Policy at any time without prior notice. Any policy changes will be posted on this page.

By making a purchase on 78salonspt.Store, you agree to comply with the terms outlined in our Returns and Refunds Policy.